When a family reaches out to a home care agency, it is rarely a planned corporate transaction—it is almost always an emotionally charged crisis. What do agencies completely miss during that vital first phone call?
In this episode, host Ken Accardi sits down with Lance A. Slatton, a renowned family caregiving influencer, author, and host of the massive web show All Home Care Matters. Lance shares his perspective as both a senior case manager for Michigan’s top-ranked home care agency and a former long-term family caregiver for his own father. Together, Ken and Lance tear down the wall between agency operations and the true emotional, physical, and financial reality that family caregivers face daily.
They dive deep into why intensive intake processes save cases, the severe risks of hiring un-vetted “under-the-table” care in non-licensed states, and a brilliant operational strategy involving employee “Appreciation Sheets” that has kept Lance’s team ranked number one in Michigan for over five years.